Testimonials & Reviews

What our clients say about us


As a firm, we pride ourselves on being both down to earth and dependable and we’re especially proud of the excellent results we achieve for our clients. Our testimonials speak for themselves; please do read through them for a taste of the quality service we provide to all.

“I found you to be clear, thorough, informative and optimistic about my case, which I had not experienced from my two previous solicitors. You were very approachable and responded promptly to any questions I had. “Throughout my days in court and the weeks until the result came through, your solid support helped considerably. I really felt it mattered to you enormously that I got a positive result. “And I did get that result – the court ruled 100% entirely in my favour. This has made a huge difference in our lives and I feel I got the justice I deserved. That means a great deal – thank you Ian.”

Ms R Peckham, London


“After my accident, I wasn’t sure whether to make a claim or not. But any stress I felt was quickly dispelled after our initial informal chat. I would like to offer you my sincere thanks for guiding me step by step through the whole process, explaining everything in lay-person terms and bringing my claim to a swift and satisfactory conclusion.”

Mrs H, Peterborough


“I count myself lucky to have had such a brilliant solicitor dealing with my case. Ian is approachable, easy to understand and supportive – he deals with each case like it is the most important in his life. He always stayed in contact and did exactly what he said he’d do.”

Ms Aiya Tuyakova, Kazakhstan

“I did find talking to you very easy – a bit like talking to a friend on the phone. You explained the sequence of events and translated the legal jargon into what I, as a non-legal person, could understand. At times when decisions needed to be taken, I believe you gave the best, worst and recommended course, with no pressure. I would confidently recommend you to anyone placed in the same position as we were.”

Mr R Wilcockson, Newmarket


“I would highly recommend Ian Austen-Jones for his professional and knowledgeable approach to his work – but also as someone who is supportive, understanding and patient. He explains things in a non-legal way and fully involves you in your case. My case was passed from solicitor to solicitor but only when it was taken on by Ian did things really happen.”

Dr S Fielden, Manchester


“I was absolutely delighted with Gillian’s advice, conduct and truly impressed with her character. I can honestly say that I have never encountered as supportive and knowledgeable employment solicitor as Gillian.

In 2021 I was facing a delicate employment issue related to my 25 career in banking whilst trying for the baby. Gillian genuinely listened to my issues. She prepared a detailed and extremely helpful, advice to  help me strategize, She could have easily stopped there, but she did not.

She deeply cared for me as client and the outcome I wished to achieve by following up and providing helpful suggestions and projections on next steps.

This filled me with confidence and help me succeed.

Prior to working with Gillian I was very reluctant to engage any solicitors as I was let down before. With her genuine and extremely competent approach Gillian returned my faith in asking for support from a solicitor.

I cannot thank Gillian enough.  She is truly one of the kind.

Thank you so much!”

Ms T Z, Oxfordshire

For more information about how our legal services work or for a free no-obligation discussion with one of our solicitors